Privacy Policy

When you place an order — over WhatsApp, phone or through this website — we may collect:

• Your name and the phone number you contact us from.
• The delivery address you share with us.
• Order details (items, quantities, special instructions).
• Payment confirmation messages or screenshots, when you send them.

• To prepare and deliver your order.
• To confirm timings, availability and pricing over WhatsApp or phone.
• To occasionally share new menu items, festive specials or offers — only if you have ordered from us before.
• To keep simple records of past orders for accounting and follow-up.

We do not sell, rent or trade your personal information. We share it only with:

• Our own delivery staff or trusted local delivery partners, to bring your order to your address.
• Government authorities, if we are legally required to do so.

When you tap an order button on this website, a pre-filled message opens in WhatsApp. The message is sent only when you press send. WhatsApp's own privacy policy applies to that conversation.

This website does not run advertising trackers. We may use basic browser storage to remember your cart between page refreshes. Embedded Google Maps may set its own cookies, governed by Google's privacy policy.

We keep your contact details and order history accessible only to the kitchen owner and authorised staff. We do our best to protect this information using reasonable care.

You can ask us at any time to:

• Stop sending you menu updates or offers.
• Delete your contact and order history from our records.

Just message us on WhatsApp at +91 95470 55475 with your request.

We may update this policy from time to time. The latest version will always be available on this page with an updated date at the top.

Shilpi's Kitchen & Caterer · Ward 2, Pradhan Nagar, Siliguri, West Bengal 734003 · WhatsApp / Call: +91 95470 55475